Legal Framework

Refund Policy

Review our terms for cancellations, returns, and refunds for our digital marketing and development services. Last revised: May 19, 2026.

1. General Policy

At Southern Edge Marketing, we focus on delivering high-quality digital work. Our offerings include custom software, website design, and marketing campaigns. Because our team commits time and resources right from the project kickoff, all sales are final once you pay your initial deposit or retainer. Any exceptions must be agreed upon in writing in your custom service contract.

2. Non-Refundable Retainers & Deposits

We require an upfront deposit or retainer fee to reserve our design and engineering team. These fees are strictly non-refundable. Once work begins, we dedicate team hours and project tools that cannot be recovered.

3. Milestone Payments

For project work, milestone payments connect to agreed project goals. When you approve a milestone and process payment, that fee is non-refundable. If you cancel a project mid-milestone, you must pay for all hours worked and resources used up to the date of cancellation.

4. Subscriptions and Retainer Contracts

For ongoing monthly services like SEO or Social Media Management, you can cancel your contract with a 30-day written notice. We will continue to provide services and bill you through the end of this 30-day notice window. We do not provide partial or pro-rated refunds for unused days within a month.

5. Exceptions and Disagreements

We value our client relationships. If you are unhappy with our work, please email us right away at info@southernedgemarketing.com. Our team will review your feedback and make reasonable revisions within your original project scope. However, subjective personal preferences do not qualify for a cash refund.